Monitoring the experience the customers are having when doing a purchase and identifying how, where and when this experience could be improved – both using individual in-store interventions and direct contact with unsatisfied customers.
What we do
We create surveys to distribute after both in-store and online purchases, customizing them to match the general digital brand experience. We also provide a data visualization project, so that each stakeholder may filter results by brand, region, nation and store
What you get
As a result of the survey, tailored customer experiences can ben implemented, offering major cost and efficiency gains. On top of this, customers will fell listened by the brand thanks to the surveys, increasing brand loyalty as a result. This brings to a clear and constant improvement in the brands’ reputation, winning new customers as well as cementing the loyalty of old ones.